Refund policy
Important Note
Due to hygiene reasons, hijabs and head coverings are non-returnable unless they arrive damaged or defective.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. Please include photos of the damage or defect along with your order number.
Accessories Returns
Accessories (excluding pins that directly contact the hair) may be returned within 14 days of receiving your order, provided they are in their original, unused condition with tags attached.
Return Process
- Contact our customer service team by DM or Whatsapp with your order number and reason for return.
- Our team will review your request and provide you with return instructions if eligible.
- Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.
- Refunds will be processed within 5-7 business days after we receive and inspect the returned item.